Terms of Service for vet nurse service and for pet sitting. Terms of Service Mobile Veterinary Nurse Service: 1. Liability We (Pets At Home) agree to provide mobile veterinary nurse services with the best possible care and high animal welfare standards while acting in a reliable and trustworthy manner. However, you (the client) acknowledge that animals are instinctual and can be unpredictable, which may result in accidents, illness, and damage. Therefore, you release Pets At Home from any liability while your pet is under our care, including but not limited to furniture or house damage, biting, injury, illness, disappearance, or fatality. However, this liability waiver shall not apply if our provision of pet care services is found to be grossly negligent. 2. Veterinary Care 2.1 We will only work under the guidance of your veterinarian and may seek your pet's medical history and communicate with your veterinarian as needed with your permission. 2.2 If your pet has a veterinary clinic appointment that you cannot attend, we can facilitate this for a fee of $50 per visit. This fee includes travel time and consultation with the veterinarian. 2.3. A collection fee of $20 per trip applies if you require us to pick up medication or supplies from your veterinary clinic or pet store. 2.4. If your pet requires additional at-home medical care beyond what was originally agreed upon, including but not limited to extra medication or wound care, additional service fees may apply. 2.5. You are responsible for covering the full cost of any veterinary care your pet needs. You agree to assume full financial responsibility for any veterinary expenses. 2.6 During your pet's service, we prioritise their safety and well-being by closely monitoring for any signs of fear, anxiety, or stress. If your pet becomes uncooperative and too stressed, we may have to stop the service. In such cases, we may offer a discount and recommend how to proceed. 3. Extreme Weather or Natural Disasters If we cannot reach your home due to adverse weather conditions or natural disasters, we will contact you to inform you of the situation and help advise you about an adequate care plan for your pet. 4. Payment 4.1 Payment is due in full 7 days before service commencement date. 4.2 In the case of booking on short notice (i.e. within 7 days), fees are due at the time of booking to secure services, and the booking cannot be confirmed until payment has been received in full. 4.3 We will confirm any additional costs incurred by Pets At Home, including but not limited to the purchase of pet supplies, transport to a veterinary clinic, or service fees, and require the additional payment to be made within 48 hours following the conclusion of the service. 5. Booking Cancellations 5.1 We understand that plans can change. Once your booking is confirmed, cancellation fees may apply. This compensates us for the time set aside for your booking that another client may have utilised. By booking with us, you agree to our cancellation terms. 5.2 Cancellations are permitted are permitted at no charge, provided at least 7 days’ notice is given before the service commencement date. 5.3 Cancellations made within 7 days of the service commencement date will be issued with a 50% refund, minus a $10 administration fee. You will need to provide us with your bank details. 5.4 Cancellations made on the day of the service commencement date, are non-refundable. 6. Contact Times We will be contactable Monday to Sunday from 08:00–20:00. Any contact outside of these times will only be in the case of an emergency. 7. Change of Terms 7.1 Terms of Service are subject to reasonable changes that may be implemented occasionally. The most current version of the Terms of Service is available at www.petsathome.co.nz/terms-of-service 7.2 Prices for services are subject to change without notice. Pets At Home reserves the right to modify or discontinue services (or any part of) without notice at any time. 8. Privacy 8.1 We are committed to protecting your privacy. Any personal information supplied to us will only be used to provide your pets with the very best personalised care. Under no circumstances will we disclose any personal information you have supplied to any other parties. 8.2 We may take photos or videos of your pet to share with you, and will only post them on Pets At Home social media and website with your permission as given on this information form or other means. You can revoke this permission at any time. 9. Termination of Service We reserve the right to deny or terminate service because of safety concerns, financial issues, failure to comply with policy, or inappropriate circumstances. In this situation, you accept responsibility for making alternative arrangements. 10. Concerns If you have any questions or concerns about these terms of service, don't hesitate to contact us at info@petsathome.co.nz to discuss before entering this agreement. Pet Sitting: 1. Liability 1.1 We (Pets At Home) agree to provide pet-sitting services with the best possible care and high animal welfare standards while acting in a reliable and trustworthy manner. However, you (the client) acknowledge that animals are instinctual and can be unpredictable which may result in accidents, illness, and damage. Therefore, you release Pets At Home from any liability while your pet is under our care, including but not limited to furniture or house damage, biting, injury, illness, disappearance, or fatality. However, this waiver of liability shall not apply if our provision of pet care services is found to be grossly negligent. 1.2 If your pets have unsupervised outdoor access, we are not responsible for their safety and cannot be liable for any pet's death, injury, disappearance, or legal consequences. You accept responsibility for pet-proofing the house and garden, including any security fences, gates, or latches. 2. Home Security 2.1 We will endeavour to take reasonable care to enter and leave your property in a safe and responsible manner, securing any doors or access gates. However, we accept no liability for any breach of security or loss of or damage to your property caused by a third party. 2.2 We accept no responsibility for any damage to your property caused by an act of nature. Damage includes but is not limited to broken windows, electrical problems, or leaks. You agree to pay for all repairs and related fees. 3. Veterinary Care 3.1 In the case of a non-emergency medical event, we will first contact you. If we cannot contact you for authorisation of treatment, your emergency contact will be responsible for all decisions regarding care and treatment costs. If you and your emergency contact cannot be reached, your preferred veterinary clinic will be contacted, and their professional guidance will be followed. 3.2 In the case of an emergency medical event, you agree to authorise Pets At Home to immediately take your pet(s) to a veterinary clinic for treatment. We will always attempt to use your preferred veterinary clinic as per your client information. If this is not possible due to an urgent situation or the preferred veterinary clinic being unavailable, then we will use the most practical veterinary treatment available. We will endeavour to contact you as soon as it is feasible. 3.3 A fee of $50 per visit applies for all veterinary clinic visits. This includes travel time and consulting with the veterinarian. 3.4 If additional at-home medical care is required, for example, medication, additional daily service fees may apply. 3.5 You agree to cover the total medical fees should your pet need veterinary care. You agree to take full financial responsibility for all veterinarian expenses. 4. Extreme Weather or Natural Disasters If we cannot reach your home due to adverse weather conditions or natural disasters, we will contact you to inform you of the situation. If we cannot contact you, we will work with your emergency contact to ensure your pet receives adequate care where possible. 5. Supplies 5.1 You agree to provide all supplies needed for the care of your pet, including but not limited to pet food, water, cat litter, cleaning supplies, waste bags, and medications. You agree that we are authorised to purchase necessary supplies to perform the agreed duties. 5.2 Any cost incurred by us for necessary pet supplies during the service must be reimbursed in full by you, including a collection fee of $20 per trip. 6. Keys We recommend that keys are provided at the meet and greet or left in a suitable secure location on your property. If this cannot be arranged, we can pick up the keys from you which will incur a collection fee of $20. 7. Payment 7.1 Payment is due in full 7 days before service commencement date. 7.2 In the case of booking on short notice (i.e. within 7 days), fees are due at the time of booking to secure services, and the booking cannot be confirmed until payment has been received in full. 7.3 We will confirm by invoice any additional costs incurred by Pets At Home, including but not limited to the purchase of pet supplies, transport to a veterinary clinic, or service fees, and require the additional payment to be made within 48 hours following the conclusion of the service. 8. Booking Cancellations 8.1 We understand that plans may change. Once your booking is confirmed, cancellation fees may apply. This compensates us for the time set aside for your booking that another client may have utilised. By booking with us, you agree to our cancellation terms. 8.2 Cancellations and changes to the start or end dates are permitted at no charge, provided at least 7 days’ notice is given before the service commencement date. 8.3 Cancellations made within 7 days of the service commencement date will be issued with a 50% refund, minus a $10 administration fee. You will need to provide us with your bank details. 8.4 Cancellations made on the day of or after the service commencement date, including changes of a delayed start date or early return, are non-refundable, as the time has already been reserved for your booking. 8.5 If keys were requested to be left at the property on completion of service, and no service visits are scheduled between the time of early return advisement and the time of your return, there will be a fee of $20 for the key return drop-off. 9. Contact Times We will be contactable Monday to Sunday from 08.00–20.00. Any contact outside of these times will only be in the case of an emergency. 10. Change of Terms 10.1 Terms of Service are subject to reasonable changes that may be implemented occasionally. The most current version of the Terms of Service is available at www.petsathome.co.nz/terms-of-service 10.2 Prices for services are subject to change without notice. Pets At Home reserves the right to modify or discontinue services (or any part of) without notice at any time. 11. Privacy 11.1 We are committed to protecting your privacy. Any personal information supplied to us will only be used to provide your pets with the very best personalised care. Under no circumstances will we disclose any personal information you have supplied to any other parties. 11.2 We may take photos or videos of your pet to share with you, and will only post them on Pets At Home social media and website with your permission as given on this information form or other means. You can revoke this permission at any time. 12. Termination of Service We reserve the right to deny or terminate service because of safety concerns, financial issues, failure to comply with policy, or inappropriate circumstances. In this situation, you accept responsibility for making alternative arrangements. 13. Concerns If you have any questions or concerns about these Terms of Service, don't hesitate to contact us at info@petsathome.co.nz to discuss before entering this agreement.

Take the stress out of pet care! Discover premium vet nurse services - from pet sitting to medicating and fear-free consults in Auckland. Choose caring and reliable vet nurse services today. Services We offer a range of at-home veterinary nurse services tailored to your pet's needs. If you need a service not listed here, please contact us to see how we can assist you. Our services start at $50, with pricing varying based on the specific care required. Please note: - Some services are available only under the guidance of your veterinarian. - We do not offer vaccinations or sick pet veterinary consultations, prescriptions, or euthanasia as these can only be carried out by a veterinarian. Cat sitting 1-2 daily home visits Stay over Medicating Injections Topicals Tablets/liquids Ear/eye treatments Fluid therapy Subcutaneous fluid therapy Optional teaching Microchipping Microchip implant NZCAR registration Wound care Bandaging Suture removal Medical grooming Mat removal Ear cleaning Wellbeing consults Weight-management Home dental care Cat consults New kitten Cat-friendly home Contact us about our services

Contact us for reliable mobile vet nurse services. Learn how our care supports your pet at home. Book now! Contact Our mobile vet nurse services bring professional and compassionate pet care to your doorstep. Whether you need assistance with routine care or cat sitting, we are here to help. Complete this form to book a home visit or to find out more about what we offer. Please note, we do not offer vaccinations or sick pet veterinary consultations, prescriptions, or euthanasia as these can only be carried out by a veterinarian. We cater to various Auckland suburbs, click here to view a list of suburbs in which home visits are available. Book a visit today and let us assist you in maintaining your pet's health and happiness. How did you hear about us? Send Thank you for your message. We will get back to you as soon as possible.

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Learn more about the 'why' behind Pets At Home and how we offer a stress-free experience for you and your pet. About I provide stress-free pet care, ensuring pets stay happy and healthy! I'm Louise, a qualified and experienced veterinary nurse specialising in at-home pet care. My love for animals began at a young age and inspired me to volunteer with various animal welfare organisations and care for many foster pets. These volunteering experiences showed me the importance of advocating for animal welfare and how fortunate family pets are to have humans who would do anything for them. This led me to study veterinary nursing as I felt compelled to support families who want to go above and beyond for their pets. Throughout my career in multiple vet clinics across Auckland, I observed the common challenges pet owners face. Finding time within a busy workweek to attend vet appointments is hard enough, but many owners also struggle with anxious pets. Often, appointments are cancelled or delayed because owners can't catch their cat in time or have difficulty coaxing their dog through the clinic door. It can be very distressing to bundle a reluctant cat into a carrier or comfort a nervous dog. Understandably, this leads many well-intentioned owners to feel that the benefits of regular treatments at the clinic do not outweigh the considerable stress they induce, both for the pets and the owners. Caring for pets with heart and expertise in veterinary nursing and pet sitting Pets at Home is my passion project designed to address these challenges. By identifying nursing treatments that can be safely and effectively provided at home, I offer a stress-free alternative for pets and their owners. Whether administering a tablet, providing a monthly pain relief injection, or grooming out mats, the same core problem often makes these tasks difficult – stress and anxiety! I am here to support you, as having these tasks performed by a professional at home can greatly reduce your pet’s anxiety. I regularly hear how a feisty pet at the vet clinic is a little angel at home, and I love witnessing this change myself! Pets do not understand the ‘why’ behind our actions, and we cannot explain to them that it’s only because we care about them and want to keep them healthy. Realising this, my goal is to perform their treatments kindly and gently. When you’re away from home overnight, I understand that finding the right care for your pet is so important. Many pets feel uncomfortable and stressed in boarding facilities, as they find unfamiliar surroundings and new faces overwhelming. That’s why I offer at-home pet sitting. I believe that pets thrive best in their own environment, where they can stick to their regular routines and feel secure. By looking after pets in their home, I can help reduce their stress and spare them the added discomfort of travel. My aim is to ensure your pet remains happy and relaxed, just as if you were there with them. Alongside the basics of ensuring they are well-fed and in a clean environment; cuddles, playtime, and treats are always part of the package! I obtained my Fear Free certification as both a veterinary professional and pet sitter to support my passion for prioritising the emotional well-being of our pets. The Fear Free approach is an evidence-based method that ensures pets can receive ongoing treatment and care with minimised stress. Learn more about the Fear Free mission at Fear Free Pets . Take a look at the testimonials section below to see how my clients and their pets value my Fear Free approach. Check out my list of services or message me now to find out how Pets at Home can support you in providing stress-free care to your pets. Client Testimonials Louise took amazing care of our cats whilst we were on a long weekend trip. One of our cats has severe anxiety and only trusts me and my partner. Previously our cat ran away for three days with our house sitter, so we were really nervous about leaving our cats again. Our anxious cat also requires medicine to be hand fed to her daily and even more anxious than usual as she previously had a broken leg which is causing her pain and is going into surgery next week. Louise was incredible and managed to get Tilly her meds everyday with no troubles!!! She sent us updates and pictures as well. Louise is worth every penny spent as we got to enjoy a stress free holiday!

Compassionate pet care services in Auckland. Pets At Home brings expert vet nurse care to your home for stress-free pet support. Give your pets the care they deserve At-Home Veterinary Nurse Support - Pet Care Advice, Treatments and Cat Sitting CONTACT US TO DISCUSS YOUR NEEDS NOW Auckland-based veterinary nurse care at home Welcome to Pets At Home, a mobile veterinary nurse service that brings professional support directly to your door! We consider pets as family; our mission is to provide your pets with the best service possible while keeping them comfortable and stress-free in their home environment. Whether you need help with pet-sitting services, medication administration, or general pet care, we are here for you. Home visits can be especially beneficial for pets who become anxious or agitated when visiting the veterinary clinic or boarding facility. Say goodbye to frequent and stressful visits, and hello to the peace of mind that comes with knowing your furry family members are in reliable and safe hands at home! Do you struggle to give your pet medication at home? Do you worry about your cat when you go away on holiday? Do you want to learn how to give your new kitten the perfect start to life? Has your pet been recommended by their vet to have a monthly injection, but it's too hard to visit the vet clinic that often? BOOK A VISIT Book a visit from Pets At Home today and get expert help for your pet right at home! Fear Free Certified Being proudly certified as a Fear Free veterinary professional and pet sitter, means we prioritise your pet's emotional well-being. The Fear Free approach aims to prevent and alleviate pet fear, anxiety, and stress. We understand that pets can feel uncomfortable around strangers and in unusual situations. That’s why we take time to read their body language and hear what they're saying, and always come prepared with delicious treats! Learn more by visiting the Fear Free website. Medicating Avoid the stress of medicating your anxious or tricky pet yourself by having a vet nurse visit your home to take care of it all for you. From regular flea and worm treatment to prescribed oral medication, pain relief injections like Solensia or Beransa, ear drops, or subcutaneous fluids, we’ve got you covered! Our services can save you time, ensure no missed doses, eliminate the need to travel to the vet clinic as often, and retain that special bond between you and your pet. Cat Sitting For the ultimate peace of mind, have a vet nurse look after your cat while you are away. We understand that your pet and your home are two of the most important things in your life. We offer a premium at-home cat sitting service with a caring and reliable vet nurse. We will provide regular updates and are well-prepared to handle any emergencies. Trust us to take care of your furry friend and home, and return to a happy and healthy pet, with your home secure, just as you left it. Explore our services Easy and convenient for you Pets At Home was created to provide vet nursing tasks at home while your pet is still under their veterinarian’s care and guidance – an ideal solution for pets and owners! Our flexible scheduling and convenient home visits mean you don’t have to worry about travelling to the vet clinic with your pet as often. Where needed, we work collaboratively with your vet to ensure your pet receives the treatment they need to thrive and have the best quality of life, all in the comfort of their home where your furry friend is happiest. Happy pets, happy clients Regular pet care is vital in ensuring your companion leads a healthy and comfortable life. Pets At Home is here to help deliver this with a happy and low-stress experience. Don’t just take our word for it though; read our testimonials from our many happy clients! We are committed to keeping your animal friends thriving, from pet-sitting to veterinary care. Check out our services to see how we can help you and your pet. Home visits We come to you! We love taking care of pets in the central suburbs of Auckland. Don't worry if you don't see your area listed – get in touch with us, and we'll see if we can help. Depending on the distance, there may be a travel charge. View list of service areas If you are looking for a compassionate and experienced partner in pet care, contact us today to learn more about how we can tailor our services to meet your needs. Stress free At-home service Peace of mind

Pets At Home Privacy and Accessibility Statements. Privacy Statement Pets At Home respects your privacy and the confidentiality of your personal data, this is an outline of how we handle and use your data. We collect personal information from you, including information about your: name contact information location We collect your personal information via our contact form for the purpose of responding to users by email. Providing some information is optional. If you choose not to enter an email address and address suburb, we'll be unable to provide accurate information about what services are available. Additionally, traffic data is collected indirectly by our website through cookies, geo-referencing data etc, for website user analytics. All data is treated confidentially, and we keep your information safe by storing it securely with access restricted to Pets At Home staff. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@petsathome.co.nz . Accessibility Statement Pets At Home is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Pets At Home is partially conformant with WCAG 2.1 level AA. We welcome your feedback on the accessibility of Pets At Home, please let us know if you encounter accessibility barriers on our website by emailing us at info@petsathome.co.nz .